Version June 23rd, 2022
Solar Monkey preferably collects as little data as possible from you. It is not necessary for our services to process special categories of personal data. We do need a number of details from you for our services though. Data about and from you are called personal data. Of course, we handle these personal data carefully with technical and organisational measures we have taken. We make sure that your privacy is safeguarded.
1. Company information
Solar Monkey B.V.
Wilhelmina van Pruisenweg 35
2595 AN, Den Haag
privacy@solarmonkey.io
2. Personal data, purposes and retention periods per situation
There are several situations where we process your personal data. These are described below.
A. As a website visitor
1. Personal data that are processed by Solar Monkey
Solar Monkey processes your personal data when you visit one of our websites (next to solarmonkey.nl for instance also solarmonkey.be, solarmonkey.es, etc.). We process:
- your IP-address,
- your internet browser and device data,
- all information that you fill in yourself in a form, like your name, e-mail address, phone number and the text body in for instance the contact form.
2. Purpose of the data processing
We process these personal data to provide you with the services we offer, with the following specific purposes:
- To be able to handle your request. This one falls under the legal basis of performing a contract.
- To make sure that our website is as good as possible, we want to know which content people find interesting. To do this, we collect your personal data, but only after you have given your consent. If we want to use personal data for purposes other than those described above, we will only do so after we have explicit consent from you for that specific purpose. That consent can be withdrawn at any time and without giving any reasons for it.
3. How long do we keep your personal data
These personal data are stored for a maximum of 1 year.
4. With which suppliers do we share this data
As mentioned, we outsource certain tasks. For this, we currently share your data with the following suppliers (processors):
- Kinsta hosting; relevant Data Processing Agreement.
- Google Workspace; when you mail with us; relevant page.
- Pipedrive CRM; when you leave your contact details with us; relevant page.
- Google Analytics; relevant page.
B. As a user of our software
1. Personal data that are processed by Solar Monkey
Solar Monkey processes the following personal data from you when you are added as a user in our application:
- your name
- your email-address
- your phone number
- your IP-address
- your internet browser and device data
2. Purpose of data processing
We process these personal data to provide you with the services we offer, with the following specific purposes:
- To allow you to log in safely, to monitor usage and detect errors. This one falls under the legal basis of performing a contract.
- To show your details correctly on quotations that you send out. This one also falls under the legal basis of performing a contract.
- To keep you informed of changes to our application, which we are constantly developing. This one also falls under the legal basis of performing a contract.
3. How long do we keep your personal data
These personal data are stored for a maximum of 6 months after you have been removed from our software as a user or when the company account your user belongs to has been deleted.
4. With which suppliers do we share this data
As mentioned, we outsource certain tasks. For this, we currently share your data with the following suppliers (processors):
- Google Inc, hosting, GDPR page, security page .
- Intercom, Data Processing Agreement, security page.
- Postmark, privacy page.
- Vitally, privacy page, security page.
- Pipedrive, relevant pages.
C. Other situations
In the following, unforeseen or irregular, cases, it may be that Solar Monkey shares your personal data with third parties.:
- if Solar Monkey is obliged to share personal data, for example with a supervisory authority or judicial authority;
- if Solar Monkey would be part of a sale, merger or acquisition, for example to provide insight into the customer base;
- if Solar Monkey would be in a legal process, for example to defend oneself in court.
3. Security
You can expect that we secure your data properly. We will therefore take appropriate organisational and technical measures. This includes, for example:
- We make sure that only the necessary persons have access to your personal data.
- The personal data are only accessible to authorised persons.
- We regularly check the security measures.
- In addition, we use encryption for a secure transfer of your data and your communication with us. And also during storage, your data is encrypted where possible.
4. Data sharing with third parties
Running a company is not something you do alone. Some parts of business operations are not our “core business” and we outsource these. You can think of the program for our financial administration, where we use a version that is offered as a service. We do the accounting ourselves, but technically we share your data with a third party. Furthermore, the servers we use are not our own, but we purchase this as a service from a hosting provider.
Before we share data with a third party, we make sure that that service provider adheres to at least the same standards as ourselves, by concluding a Data Processing Agreement. We will review these and possibly also adjust when things change around those services or suppliers. We will never work with suppliers where your personal data is the product or will be sold.
5. Your rights
Among other things, you have the right to access your personal data, to have your personal data rectified or to have these erased (‘right to be forgotten’). We will assess your request against applicable laws and regulations and determine whether we can comply with your request. If you want to exercise these rights or want to know more about this, you can send an email to privacy@solarmonkey.nl.
Finally, you can contact us (also through privacy@solarmonkey.nl) if you want to file a complaint if you are not satisfied. Finally based on the law, you also have the right to contact the Dutch Data Protection Authority.
5. Updates
The way we organise our business is not static. We make changes from time to time, for example by choosing a different supplier or adjusting the service. These changes may affect this privacy statement. We will therefore adjust this privacy policy in line with these changes. When we do that, the new version will be published on https://solarmonkey.io/privacy-policy. The date of the version of the privacy statement you have just read can be found at the top of this document.