CSM and support

Rely on our dedicated Customer Success and Support teams for expert guidance and advice on how to enhance your software experience. Enjoy expert insights on creating accurate solar plans and maximising your sales potential.

  • Fast onboarding with the help of a dedicated Customer Success Manager.
  • Real-time human chat support during working hours, responding in a matter of minutes.
  • Extensive knowledge base and support on all our software aspects, ranging from PV design to integrations.
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Solar Monkey software training

Trusted by over 800 solar businesses

They rate us with a 9,2

Easy onboarding

Good software is great, but it’s even better if you know how to use it. Our Customer Success (CSM) and Support team ensures smooth onboarding through online training sessions, even during your free trial. Besides the possibility of doing an online training, we also have our in-app help feature that offers instant guidance, making software use effortless. Whether it’s a simple starting guide or in-app messages around basic features, we offer it.

Customer Success

Our CSM and Support team is dedicated to making sure you get the maximum value out of the Solar Monkey software. Whether it’s advice to tailor our software to your specific needs or to answer any questions you might have.

The team is also equipped to give expert advice on all our integration possibilities, from CRM to project management tools. We also have custom offer options that helps boost your conversion rate by on average 24%. Our team is ready to listen to your needs and to maximise your business potential.

Live support

Our customers highly value our instant, in-app support. Check-in during office hours to address any queries you may have on our software. Our dedicated support team gets back to you in minutes and makes sure that your questions are resolved.

Too busy to chat with us? We get it! You can also go straight to our comprehensive help pages for extra information. We have everything you need to find your way around our intuitive software solution, from easy setup guides to more in-depth explanation of features.